PRIVACY POLICY

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Panda Landscape Services LLC d/b/a Panda Lawn Care (“Panda,” “we,” “our,” or “us”)
Effective Date: July 7, 2025

 

1. SCOPE
This Privacy Policy explains how Panda collects, uses, stores, and protects information obtained through https://pandalawncare.com (the “Site”), our mobile and desktop applications, and our customer-support SMS/text program (the “Services”). By using the Services, you agree to the practices described here. See our separate SMS/Text Message Terms in the next section.

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2. INFORMATION WE COLLECT
• Contact & account data – name, street address, e-mail address, mobile or land-line number
• Service details – lawn size, property photos you upload, service preferences
• Inquiry content – text, e-mail, and web-form messages you send us
• Technical data – IP address, device/browser type, referral URL, cookies
• Consent logs – timestamp, form URL, IP and User-Agent for each SMS opt-in
• Payment data – If you pay online, card data is processed by Stripe; we never see or store full card numbers or CVV codes.

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3. HOW WE USE YOUR INFORMATION
• Provide and schedule lawn-care services and generate quotes
• Send service reminders, invoices, appointment updates, and pricing links you request
• Respond to customer-support requests
• Send promotional offers only if you have given express consent
• Maintain internal records, analytics, and legal compliance

 

4. LEGAL BASES FOR PROCESSING
We rely on (i) performance of a contract; (ii) your affirmative consent (e.g., checking the SMS opt-in box); (iii) legitimate interests not overridden by your rights; and (iv) compliance with legal obligations.

 

5. SMS/TEXT MESSAGING (“TEXT MESSAGE PROGRAM”)
By opting in—via our web-form checkbox or by initiating contact and requesting information—you consent to receive SMS messages from 407-319-9973 for conversational (customer-service) and informational (quotes, scheduling) purposes. Marketing/promotional texts (up to six per month) require prior express written consent via the web-form checkbox. Message frequency may vary. Message and data rates may apply. Text STOP to opt out or HELP for help. Consent to receive marketing texts is not a condition of purchase. No mobile information will be shared with third parties for their own marketing or promotional purposes.

 

6. THIRD-PARTY SHARING
We do not sell or rent your personal information. Service providers act solely on our behalf:
• Stripe – secure payment processing
• Google Analytics – cookie-based traffic statistics
• RingCentral – routing of calls and texts

 

7. DATA RETENTION
• SMS consent logs: 4 years (TCPA safe harbor)
• Service and billing records: 7 years (IRS guideline)
• Marketing lists: deleted or anonymized after you opt out or 24 months of inactivity
• Cookies and analytics: 26 months or less

You may request earlier deletion where legally permissible (see Section 9).

 

8. SECURITY
We use HTTPS encryption, access controls, and RingCentral/Stripe tokenization. No system is 100 percent secure.

 

9. YOUR CHOICES AND RIGHTS
• Unsubscribe from e-mails via the link provided
• Text STOP to end SMS messages
• Request access, correction, or deletion at privacy@pandalawncare.com or https://pandalawncare.com/help
• California residents may exercise CPRA rights in the same ways.

 

10. AGE
Services are not directed to anyone under 18; we do not knowingly collect data from children.

 

11. CHANGES TO THIS POLICY
Updates take effect when posted with a new Effective Date. Material changes will be announced on the Site or by e-mail.

 

12. CONTACT
E-mail pandalandscape@gmail.com, open a ticket at https://pandalawncare.com/help, or call/text 407-319-9973.
 

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SMS TERMS

Panda Landscape Services LLC d/b/a Panda Lawn Care (“Panda,” “we,” “our,” or “us”)
Effective Date: July 7, 2025

 

1. PROGRAM DESCRIPTION
The Panda Text Message Program delivers conversational support, quote links, appointment notifications, service reminders, and promotional offers via SMS/MMS from 407-319-9973.

 

2. USER OPT-IN
• Web-form: Check the box labeled “I agree to receive SMS …” and submit your phone number.  
• Inbound inquiries: Calling or texting 407-319-9973 to request information authorizes Panda to send transactional or support replies, including pricing links you request. Marketing/promotional texts require the separate web-form opt-in.  
• Consent to receive marketing texts is not a condition of purchase.

 

3. MESSAGE FREQUENCY
Transactional/support messages are sent as needed. Promotional messages are limited to no more than six per month. Message frequency may vary.

 

4. COST
Message and data rates may apply; check with your carrier.

 

5. OPT-OUT
Text STOP at any time to 407-319-9973. You will receive one confirmation message, and no further texts will be sent unless you opt in again. We also honor UNSUBSCRIBE, CANCEL, END, or QUIT.

 

6. HELP
Text HELP or call 407-319-9973 (8 a.m.–9 p.m. ET) or visit https://pandalawncare.com/help.

 

7. SUPPORTED CARRIERS & DISCLAIMER
Major U.S. carriers are supported but not liable for delayed or undelivered messages; delivery may vary by carrier or device.

 

8. QUIET HOURS
Non-urgent texts are normally sent only between 8 a.m. and 9 p.m. Eastern Time unless you initiate the conversation.

 

9. PRIVACY
See our Privacy Policy above this section. We do not share mobile numbers with third parties for their own marketing or promotional purposes.

 

10. CHANGES TO TERMS
Updated terms will appear at the URL above with a new Effective Date. Continued participation after changes constitutes acceptance.

 

11. CONTACT
E-mail pandalandscape@gmail.com, open a ticket at https://pandalawncare.com/help, or call/text 407-319-9973.​